Job Opportunity: Resource Coordinator at Groundworks Drop-In Center

The Groundworks Collaborative is seeking a Resource Coordinator for their Drop-In Center. For a full link to this description and to apply, click here.

Responsible for handling front desk reception and administrative duties which includes greeting clients, providing intake and referral opportunities, answering a multi-line telephone system, and sorting and distributing mail in a fast-paced community agency setting.

PRIMARY RESPONSIBILITIES

• Manage a multi-line telephone
• Provide information, referrals, and support to a variety of clients with particular emphasis on basic screening abilities and confidentiality
• Become a first point of contact for all clients and visitors to the Drop-In Center
• Support the flow of clients into the community food shelf
• Basic daily cleaning
• Management of mail delivery system
• Take and relay messages
• Database entry

MINIMUM REQUIREMENTS

• Prior customer service experience required, with a preference to those who have worked with vulnerable or at-risk populations
• Basic computer skills
• Ability to multi-task with high attention to details
• Exceptional communication skills

groundworks